What We Do

 

Advise

We provide comprehensive debt and benefit advice, focusing on the unique circumstances of each individual. The end-to-end support we provide includes in-depth casework for the most vulnerable. We act as advocates for our clients to ensure their voices are heard, intermediating on their behalf whenever necessary. Our approach is to journey with our clients and support them each step of the way, working at their pace and adapting to their individual needs and abilities. Our open-ended support is available for as long as is needed.

Equip

A key part of our mission is to create lasting change so that our clients can face the future with more confidence, better equipped to meet their full potential. We do this through one-to-one budget coaching and our 'Money Course' workshops – both face-to-face and online. We help clients look beyond the immediate crisis and we work with them to build resilience over the long-term. Our programmes are designed to help clients understand their own finances and teach them simple budgeting skills they can apply day to day.

Encourage

We know that debt and financial difficulty is often a symptom of wider difficulties. We work hard to support clients through their difficulties and empower them to turn their lives around. We achieve this by taking a genuinely holistic approach which includes mentoring, befriending, social-engagement and encouragement.

 

Our Impact

Together with our partners and supporters, we have seen transformative and encouraging successes among the people, households, and families we have stood alongside. 

However, what sets Crosslight apart is looking beyond the immediate challenges, and equipping clients for the future. That’s why we are so grateful for the long-term, generous support of our donors which makes a real and lasting impact.

Download our 2024 Impact Report

86% of clients tell us we have improved their situation


85% of clients we support now feel more in control of their future

 

We support over 2,400 clients a year


We help our clients increase their income by over £1,500,000 a year

 

Where We Work

Crosslight operates through 9 branches and 30+ locations across London and the south.

 
 
 
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Our Reach Spans Globally

with The Money Course resources being downloaded by more than 1,800 organisations across the world, and over 5,500 individuals using our online Budget Builder to manage their money better.